DEALERSIP User Manual


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Understanding the Software Layout
Understanding Data Entry Screens
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Release Notes

Social Inbox

DEALERSIP User Manual/Marketing

The Social Inbox consolidates all customer messages received through various channels. It includes the following sections:

Google Reviews

  • Whenever a new review is posted on Google Maps, it appears in this section.
  • Replying to Google Reviews:
    • Click on the Reply link below the review text.
    • An input box will appear where you can type your reply.
    • Alternatively, use the Write With AI link to generate an automatic reply to the review.
  • Deleting a Reply: Click on the Delete link below the review text.
  • Editing a Reply: Click on the Edit link below the review text.
  • The Google Reviews tab also displays a QR code that can be downloaded and printed. Additionally, it shows a direct URL to your "Ask for Review" page. Share this URL to collect more reviews.
    Not having enough reviews can hurt your business. Reviews build trust, boost your Google visibility, and influence new customers. Share your review link and ask customers to leave feedback, every review matters! Download the QR code and place it around your dealership — in the showroom, waiting area, and even inside vehicles. Every scan counts! Increase your Google review as much as possible.
  • Filtering Reviews by Rating: At the top of the tab, five checkboxes allow you to filter reviews based on their ratings. You can select multiple checkboxes to filter reviews accordingly.
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Showing Google Reviews on Your Auto Dealership Website

You can display selected Google reviews on your dealership website to build trust and credibility with potential buyers. This allows you to highlight positive customer experiences directly on your site.

How to Show a Review

  1. Each review in your dashboard has a toggle switch at the top right corner.
  2. If the switch shows Hidden, the review is not visible on your website.
  3. Turn the switch on to change the status to Visible on website.
  4. Once turned on, the selected review will appear on your dealership’s front website.
Important: Reviews will not appear on your website unless the Google Reviews plugin is integrated into your dealership website. Please contact your web developer or your account manager to set up this integration.

Facebook

  • This section displays comments received on your Facebook posts.
  • Similar to Google Reviews, you can:
    • Reply to comments.
    • Manage your replies.
  • Converting Users to Leads: Click on the Convert to Lead link below the comment text to directly convert users into leads.

Contact Us

This tab contains website inquiries submitted by visitors through the "Contact Us" page of your website. If any submission is a valid lead then you can click on Convert To Lead button to convert a submission to a lead. If a contact-us-submission has already been converted to a lead then link to lead is displayed. Clicking on that link redirects to the Leads page. This is helps finding which lead was created for a particular submission.