The ‘Domain Name’ is the key that links your website to our system. Your website is your digital storefront for displaying your online inventory.
How to Point Your Domain to Our Server
To hook your existing website with software you must point your domain to our server. If you do not have a domain yet, then contact your account manager for further support. If you are not familiar with technicalities, we would advise to contact your domain manager. Do following steps to point your domain to our server:
Add A Records for Your Domain
- Contact your domain manager or access your domain’s DNS settings.
- Add an A Record pointing to our server’s IP address
192.99.16.168 for:
- Root Domain (
example.com): Set the Host field to @ or leave it blank.
- www version (
www.example.com): Set the Host field to www. If your website is on a sub domain then set the Host field to www.subdomain
- Ensure both records point to the IP address
192.99.16.168.
Domain propagation may take upto 48 hours depending upon your domain provider and the country.
Update domain in Website Settings
- Open Website Settings from side bar under Admin section.
- Enter domain in the Domain Name input box.
- Fill in all other fields and click on Save.
As soon as it is saved, system will verify domain setup. If it does not find setup then it will show "Setup Now" button. Click on Setup Now. The system will do the rest.
Full Propagation Before SSL Installation
Before installing SSL system will verify both root domain and with www subdomain e.g. www.example.com and example.com. SSL setup will not be initiated until both versions propagate to our server. If system displays propation error then please wait for 24 hours at least. Setup will auto start again as soon as you open the Website Settings page.
Disconnecting Your Domain
Once your domain is connected to the system, it cannot be disconnected automatically. If you wish to disconnect your website, please contact your account manager for assistance. Note: Disconnecting your domain may take up to 24 hours to complete.