DEALERSIP User Manual

A lead is considered "Followed" only if an activity is logged against it. For example, if a call is logged against a lead, it is considered followed. However, any notes added directly to the lead do not make it followed.

A lead is considered "Never Followed" if it does not have any logged activity, such as calls, emails, meetings, or tasks. A new lead that is created today is also a never followed lead until it has an activity logged against it. Such leads may be part of different pipelines e.g. New, Attempted or Contacted etc. Archived leads are not included in the Never Followed Leads count.